Informations
ORDER
To place your order on this website, the user must have an email account and his / her browser must be configured to accept cookies (see Cookies Policy), in order to allow the user to enjoy all the browsability conditions of the Blue Brands online store.
How to Order:
1. Find the products you want to purchase;
2. Add the selected products to the “Shopping Cart”;
3. Finalize the purchase;
4. Select the payment option;
5. Review your order;
6. Proceed to payment and confirm the order;
7. You will receive an order confirmation by email;
Your order is confirmed when you select the "Confirm Payment" button at the end of the purchase process. After your order is confirmed, a message will appear on the screen with your order number and all the details of the order. Later you will receive an email of " Order Confirmation ”that signs the purchase agreement and contains the details of your order.
Order Confirmation
The information contained in these Terms and Conditions, as well as all the information contained in this website, does not constitute a sale offer, but an invitation to contract.
There will be no contract between Blue Brands and the user for any product until the order has been expressly accepted by Blue Brands. Only the products mentioned in the “Order Confirmation” will be the object of the order, and the brand is not obliged to supply any product that is not included in the order.
Right not to accept an order or cancel the purchase
Although every effort is made to complete all orders, exceptional circumstances may occur that require us to refuse to complete an order after sending the “Order Confirmation”. In these cases the user will be informed, via email, that his order has not been finalized, specifying the reasons for this.
Blue Brands reserves the right to refuse any order for any reason. We also reserve the right to cancel any order (even after acceptance) being exempt from any liability for any damages or costs, in the following situations (among others):
- The item is no longer available in stock;
- The billing information is not correct or verifiable;
- The order is signaled by the Security systems as an incorrect order or susceptible to fraud;
- The transfer for payment of the order has not been received by us within a period of 5 days after acceptance of the same;
- If we understand that you are under 18;
- If we understand that you are a reseller;
- If delivery is not possible at the address provided.
If the order is not accepted and a debit has already been made to the user's account, the entire amount will be refunded.
Data verification
After receiving the order, we can perform some checks on it before it is confirmed and sent. These checks may include verification of the address provided, credibility and fraud verification, for which the latter are partially automated checks on all orders in order to filter out unusual, suspicious transactions or identified as susceptible to fraud. All suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order you agree to these conditions.
PAYMENT
Payment methods
The user can make the payment using the method that is most convenient, within the following options: Visa, Mastercard, MB, PayPal and Blue Brands Gift Card. If you try to make a payment by any means other than those mentioned above, we are not responsible for loss of payment or any other damages that may result.
Data Verification
All details (eg card number or expiration date) will be sent via the encrypted protocol to the company providing the remote electronic payment services, without third parties being able to access the information transmitted. The card will only be debited after the bank confirms the authenticity of the card and the user. Otherwise, the order will be canceled. CCV (Card Verification Value) offers a guarantee of security in combating credit card fraud. The encrypted code corresponds to the card number and expiration date, and is requested in the transaction to ensure that the buyer is in possession of the card. By clicking on "Authorize Payment", the customer confirms that the credit card is his or that it is the legitimate owner.
PAYMENT
Payment methods
The user can make the payment using the method that is most convenient, within the following options: Visa, Mastercard, MB, PayPal and Blue Brands Gift Card. If you try to make a payment by any means other than those mentioned above, we are not responsible for loss of payment or any other damages that may result.
Data Verification
All details (eg card number or expiration date) will be sent via the encrypted protocol to the company providing the remote electronic payment services, without third parties being able to access the information transmitted. The card will only be debited after the bank confirms the authenticity of the card and the user. Otherwise, the order will be canceled. CCV (Card Verification Value) offers a guarantee of security in combating credit card fraud. The encrypted code corresponds to the card number and expiration date, and is requested in the transaction to ensure that the buyer is in possession of the card. By clicking on "Authorize Payment", the customer confirms that the credit card is his or that it is the legitimate owner.
Use of Data
The data provided will be used by Blue Brands ONLY to carry out the necessary procedures for the purchase or respective return in the event of a return, always in accordance with the exercise of the right of return or, for communication to the competent authorities in cases of fraud.
Payment Processing
If you choose to pay with a Credit Card, the amount in question will be deducted from your account when the order leaves our warehouse.
If you choose to make the payment through PayPal the debit will be made at the time of order confirmation.
Impossibility of Delivery
If the carrier is unable to deliver because no one is at the address indicated, a note will be left in the mailbox for the customer to contact the carrier and arrange a new delivery for a fee.
If you cannot be at the place of delivery of the order, we ask that you contact us in a timely manner so that a new delivery date is scheduled.
In the event of impossibility of delivery, the customer must make a contact through Customer Support within 5 days after the date of delivery, if after the mentioned period there is no contact on the part of the customer, we will understand that you want to give up, and the amount paid.
Inspection upon delivery / Return of defective items
Upon delivery, the customer must inspect the packaging in order to ascertain any damage. If any of the items is found to be damaged, the customer must not accept delivery of the order, and it will be returned to our warehouse.
In cases where the customer verifies after delivery that the item does not comply with the order's provisions, he must contact us within 48 working hours, through the Customer Service indicating the damage to the item. Returning the item will be our responsibility.
After returning the order, the damage in question will be confirmed and a new item will be delivered at no cost to the customer. If an identical item is not available, the customer will be contacted and informed of the products available for replacement. In case he does not want any of the suggested items, the customer is entitled to cancel the order and the amount in question will be returned.
The return or replacement of the item will take place as soon as possible and, in any case (except those already mentioned in previous clauses), within 3 days after the date of sending the email confirming the return or replacement of the item. nonconforming article.
The amount paid for products that are returned because of an existing imperfection or defect will be fully refunded, including delivery costs incurred for the delivery of the item. The refund will be made by the same payment method that was used to pay for the purchase. All rights recognized by the law in force will be safeguarded.
CANCELLATION POLICY AND EXCHANGES
According to the applicable rules, if you are hiring as a consumer, the customer can withdraw from the order at any time, within the established deadlines, being refunded in the amount paid for the returned items.
Order cancellation before shipping
The customer can cancel the order as long as it has not yet been sent, and to do so, he must contact the Customer Support services and request the respective cancellation. If the cancellation request is successful, the customer will receive an email with the indication of the cancellation indicating the respective reason and the cancellation will be made at no cost to the customer. If the order has already been sent and the cancellation request is not possible, the order will be sent to the customer who, if he / she maintains the intention to cancel the order, must refuse to receive it, with the value of the order items being returned.
Return of articles due to withdrawal
If for any reason you are not satisfied with the items ordered, you can return them within 30 consecutive days after receipt, provided that:
- The article has not been washed or used;
- The brand label has NOT been removed;
- Be returned with the original packaging and it is intact and undamaged;
- The item is returned with all items (for example, a suitcase must be returned with its handle), including all instructions, labels and documents.
No refund will be made if the product has been used beyond simply opening its packaging or has been damaged.
The customer is NOT entitled to withdraw from the order when the object is the supply of personalized items.
Exchange of articles
If the customer wants to exchange the purchased item, after receiving it, he / she must contact the Customer Service within 5 days (consecutive) after receiving the item. The return of the item in question can be made through our carrier (free of charge) on delivery upon receipt of the new item, or through CTT services to the address that will be indicated through Customer Support.
In the event that the intended new item is of a higher value than the item initially purchased, an ATM reference will be generated for the customer to pay the difference amount. If the value of the new item is lower than the one initially purchased, the difference will be returned by the same means that the customer paid the initial order. In case the exchange item is of equal value to the item initially purchased, the customer should only proceed with the payment of the shipping costs.
